Australian cloud for business software — built and run in Sydney since 2003

+61 2 8282 5656
support@netleverage.com
Talk to an engineer
Talk to an engineer
NetLeverage
NetLeverage

Managed Services

Support for the systems your team relies on.

Support specialist helping customers at a computer Talk to an engineer

People behind the service

When a system needs attention, your team needs someone who understands the environment and can explain the next step. Managed Services brings server maintenance, monitoring and backup oversight together, for hosted environments and supported customer-managed servers.

What you get

Phone and email support

Talk to the engineers who run the platform; no first-line script.

Patch management

Operating system and application patches on a schedule you approve.

Monitoring and events

Windows event collection with cases raised for what matters.

Backup verification

Every backup checked; failures chased the same day.

Certificates and accounts

TLS certificates renewed and installed; Windows accounts created and unlinked from the portal.

Weekly report — coming

A weekly account of service activity is being added.

Service commitments

The availability target is 99.99%, depending on your agreed SLA level and customer contract. Support hours, maintenance notice and any service credits are defined by that agreement.

Business team working together around a table

Try it with your data

Explore the service with your own data and the people who will use it. Talk to us about arranging your ten-day trial.

Talk to an engineer

Call +61 2 8282 5656 or email support@netleverage.com