Common questions
The questions we are asked most, with the answers as they stand today. Type in the search box above to narrow them down.
Hosting and licensing
Who manages the software?
Your software vendor manages the application and its updates. NetLeverage looks after the hosting, backups and support for the environment around it.
What Microsoft licensing is required?
Hosting Windows applications needs Microsoft SPLA licences per user: Remote Desktop Services, Office where reports are exported on the server, and SQL Server where Express is not enough. They are on the one monthly invoice.
How do people connect?
Through the ThinPoint client, where the application appears on the desktop and Start menu as if it were installed locally, or through browser access. Printing and file export to the local Word, Excel and Outlook are handled for them.
Backups and support
How do backups work?
The Cloud Dashboard operates in virtualisation layer, and nothing needs to be installed inside the Windows VM. It reads the disk through virtualisation disk library and picks up only the blocks that changed since the last run. The machine keeps running throughout.
Where is our data hosted?
In Australia. Your servers are hosted, backed up and supported from Sydney, and backups never leave the country unless you ask us to send a copy to your own S3 bucket or SFTP server.
What service terms apply?
The availability target is 99.99%, depending on your agreed SLA level and customer contract. Support hours, maintenance notice and any service credits are defined by that agreement.
Still not finding what you are looking for?